Spin to Win: Terms and Conditions and Contest
The new promotion of Shell V-Power and Shell GO+ fuels at selected Shell petrol stations. Valid from 01/04/2025 to 30/06/2025.
The Société Anonyme under the name "CORAL S.A. SOCIÉTÉ ANONYME FOR THE TRADING OF PETROLEUM PRODUCTS AND CHEMICAL PRODUCTS" and the distinctive title "CORAL SA", which has its registered office in Maroussi, Attica, 12A Herodes Atticus Street, and is legally represented (hereinafter the "Organizer"), wishes to proceed with the conduct of a promotional action that includes the conduct of a tender at selected Shell petrol stations.
1. To participate in the Spin to Win promotion of the Shell V-Power fuel family, the purchase of Shell V-Power 98 or Shell V-Power Racing or Shell V-Power Diesel fuel or the purchase of products worth €5 from the hall using the Shell GO+ card, physical or intangible (Shell GO+ app) at Shell petrol stations participating in the Shell GO+ loyalty program in Greece and in this promotion, is required. based on the availability of products and services.
2. Specifically, during the promotion, customers, members of Shell GO+ in Greece, each time they purchase twenty (20) liters or more of the corresponding fuel using their Shell GO+ card, will win one (1) or two (2) spins respectively as follows:
- Shell V-Power 98 or Shell V-Power Diesel: One (1) spin for every trade of twenty (20) liters or more
- Shell V-Power Racing: Two (2) spins for each trade of twenty (20) liters or more
- Also, customers who are members of Shell GO+ will win 1 spin with the purchase of products worth €5 from the room. The offer is valid for the purchase of room products, snacks and beverages/coffee. Tobacco products are excluded, as well as hall products for which parallel promotions apply. In addition, the washing service and the purchase of lubricants are excluded..
3. The return of the respective spins is done automatically and simultaneously during the point collection transaction and relevant messages will be displayed either on the printed points collection receipt or in the Spin to Win section of the Shell GO+ app.
4. Each spin enables the member to spin the digital wheel exclusively in the mobile application of the program, Shell GO+ app, in the Spin to win section. In order for the member to be able to use the spins he has won, he must have previously linked or connected his plastic card to the Shell GO+ app or have an intangible card. Winning spins are valid until the action expires.
5. As part of and during this promotion, members will win spins that enable them to claim the following prizes, by spinning the digital Spin to win wheel, in the corresponding section of the Shell GO+ app:
- Fifty (50) Shell GO+ points
- One hundred (100) Shell GO+ points
- Two hundred (200) Shell GO+ points
- Five hundred (500) Shell GO+ points
- One (1) Ferrari bag
- One (1) car and one (1) Shell Motorsport Bluetooth battery
- One (1) participation in the Competition
The corresponding points will be credited automatically and simultaneously to the member's card each time they win the corresponding prize on the Spin to Win wheel.
In the event that members during the promotion, by spinning the digital Spin to Win wheel, succeed in selecting "Shell Motorsport car" or "Ferrari Bag", they will be able to receive their reward gift (i.e. combination with one (1) car and one (1) Bluetooth battery from the Shell Motorsport collection or respectively one (1) Ferrari bag) from a Shell petrol station participating in the promotion; by redeeming the corresponding digital coupon that they will find in the "My Coupons" section of the Shell GO+ app, until the expiration date indicated on the coupon and until stocks last.
In the event that members during the promotion, by spinning the digital Spin to Win wheel, succeed in the "Participate in the Contest" option, they automatically win a participation in the Spin to Win Competition, based on the following specific terms:
5.1.1. The purpose of these Terms is to determine the terms of participation in the Competition for each interested party, as well as the manner in which the winners will be selected in the context of the Competition.
5.1.2 The Competition is governed by the following terms of participation (Terms), which, as amended from time to time, will be posted on the Organizer's page on linktree,, https://linktr.ee/shellstations.gr
and on www.shell.gr website.
5.2. Right to Participate in the Competition:
5.2.1. All those who have reached the age of 18 and are permanent residents of Greece (Each Participant) are eligible to participate in the Competition.
5.2.2. Employees and representatives of the companies of the Organizer and the MOTOR OIL group, as well as their first and second degree relatives, their spouses or anyone professionally related to the said Competition, are excluded from participation in the Competition.
5.2.3. Any participation of the above persons in the Competition in violation of this term is automatically considered invalid.
5.2.4. All Participants in the Competition, by participating in it, fully and unreservedly accept these Terms.
5.2.5. Each interested party has the right to participate in multiple participations. However, each Participant can only win one prize.
5.2.6. Refusal to participate: Any holder of the above Shell GO+ card who does not wish to participate in the Competition for any reason, can declare it by phone at 210 9476566 or through the online form throughout the Contest and up to two (2) working days prior to the date of the draw.
5.3. Duration of the Competition:
5.3.1. The period of participation in the Competition using the Spin to Win wheel starts on Tuesday 01/04/2025 at 12:00 a.m. local time in Greece (Start of the Competition) until Monday 30/06/2025 at 23:59 p.m. local time in Greece (End of the Competition).
5.3.2. It is explicitly clarified that, after the expiry of the above date and time, no participation will be accepted and will not bind the Organizer as to the deadline of participation. Any entries submitted after the above date and time of expiry are automatically considered non-existent and do not have any effect, nor bind the Organizer and/or any third party, being considered legally revoked and already non-existent..
5.4. How to Participate in the Competition:
5.4.1. Interested parties, who will use the "Spin to Win" section of the loyalty program application, Shell GO+ app, for the period from 01/04/2025 to 30/06/2025, hereinafter referred to as "Duration" and by spinning the digital wheel, achieve the "Participate in the Competition" option, automatically win 1 participation in the Competition. Customers who are supplied with 20 litres or more of fuel from the Shell V-Power family or who make purchases of products worth €5 from the hall using their Shell GO+ card (intangible or physical) can take part in the Spin to Win promotion, at the Shell branded petrol stations participating in this promotion and in the Shell GO+ loyalty programme in Greece, based on the availability of products and services and in accordance with terms 1 and 2 hereof.
5.4.2. Participation in the Spin to Win promotion, by spinning the digital wheel and achieving the "Participation in the Competition" option, automatically constitutes a declaration of participation and activates the Participant's participation in the Competition and at the same time constitutes a declaration of unconditional acceptance of the terms of the Competition, by the Participant, with the sole exception of the specific provisions of clause 5.2.6 above. In accordance with the above, the interested parties, who meet the above criteria, automatically participate in the Competition and may claim one of the prizes of the Competition that will be made available through the draw, according to the provisions of these Terms, following the procedure set out above (hereinafter the "Participant"). A basic prerequisite for the validity of the participation is that the Participant is a member of the Program, that he or she has the "Shell GO+" card with him/her in order to use it, that he or she accepts these Terms and Conditions and, in case the Participant is declared the winner of the Contest, to accept the terms and conditions for the receipt of the prize.
5.4.3. It is expressly stated that the Organizer reserves the right to reject entries that violate these Terms as well as to cancel entries that do not comply with these Terms.
5.4.4. Only valid entries are eligible to participate in the draw for the Prizes. Entry that (a) meets the requirements of all stages of the Competition, as described in these Terms, (b) does not be, at the sole discretion and discretion of the Organizer, the product of unlawful technical influence by the Participant in the Organizer's systems or fraud or unfair interference by the Participant or a third party in general, (c) has been submitted and registered in the Organizer's systems since the date and time of the Commencement of the Competition. Until the date and time of the End of the Competition, (d) the Participant has completed all the steps, in accordance with the specific provisions of clause 5.4.1 above.
5.4.5. Participation in the Competition, with the exception of the specific provisions of clause 5.2.6, constitutes an unconditional acceptance of the Organizer's absolute authority to conduct the draw and export the winners. The relevant decisions are final and shall not be revoked or revised.
5.4.6. Each valid participation in the Competition is registered in a list, automatically acquiring a unique serial number, with which they will participate in the electronic draw. The draw will take place on Thursday 03/07/2025. Program members will be able to view their entries and information about the Competition in the "Competitions" section of the Shell GO+ app.
5.5. Gifts:
5.5.1. Within the framework of the Competition, one hundred ten (110) winners and one hundred and ten (110) runners-up will be announced. The following prizes will be allocated to the winners:
- Ten (10) winners, who will win from a trip to Milan to attend the Italian F1 GP (12-14/9). Details of this gift are set out in the ANNEX to these terms.
- One hundred (100) winners, who will win one (1) Ferrari hat.
Each gift is personal, cannot be transferred, nor can it be requested to be replaced with others or to be redeemed in cash at any price.
The one hundred and ten (110) winners of the above prizes are invited to confirm the acceptance of their prize within the exclusive deadline of three (3) calendar days from the day they will receive notification. In case they do not accept, they automatically and definitively lose their right to do so and the Organizer is exempt from any relevant liability. The Organizer will contact the next runner-up winner. In case the Prize is not awarded to the last runner-up, the use of the Prize will be cancelled.
The ten (10) winners for the trip to Milan (Italian GP – Monza), will have to confirm the acceptance of their Prize in order for the Organizer to proceed with the information of the travel agency and to plan the corresponding trip.
The one hundred (100) winners of the Ferrari hats will have to confirm the acceptance of their Prize and specify the Shell petrol station where they wish to receive the Prize. This gift will only be sent to a Shell petrol station.
5.6. How to Announce Competition Winners:
5.6.1. The winners of the above Prizes will be announced by means of an electronic lottery and through an electronic platform for the production of random codes, ensuring the integrity of the process that will take place on a date and place that will be set by the Organizer.
5.6.2. The one hundred and ten (110) winners of the prizes or the respective runners-up will be notified by phone, in order to be informed about the procedure for receiving the prizes and to accept the terms of participation in the Competition.
5.6.3 The winners' Shell GO+ card numbers will be announced on the Organizer's page on linktree, https://linktr.ee/shellstations.gr , on Social Media (Facebook: https://www.facebook.com/ShellStationsGRCY, Instagram: https://www.instagram.com/shellstations.gr/ and on www.shell.gr. website.
5.6.4. Any of the winners, at any stage, is cancelled for the following reasons:
(a) In the event that, for any reason, you do not fully accept these Terms or do not meet the requirements of any of the Terms, all of which are considered material.
(b) In the event that for any reason it is not possible to contact the winner within 3 calendar days.
(c) In the event that the winner does not accept his/her Prize or in the event that for any reason he/she fails to receive or show up late in accordance with the provisions of these terms.
(d) In case for any reason there is an objective impossibility to deliver the Prize to the winner, for reasons related to the winner.
5.6.5. All Participants in the Competition expressly accept, fully and without any reservation these Terms. If any interested party does not accept these terms, they cannot participate in the Competition. In addition, all Participants expressly and unconditionally acknowledge, declare and accept that:
(a) are adults equal to or over eighteen (18) years of age,
(b) their personality, health and/or physical integrity is not affected or harmed in any way by their participation in the Competition;
(c) by participating in the Competition, they do not infringe personal data, personality rights or intellectual or industrial property rights, trade secrets or other proprietary rights of any third party;
(d) expressly consent to the Organizer using their personal data in the context and for the purposes of the Competition;
(e) provide without consideration their consent and authorization to the Organizer for the promotion of the Competition, its results, including the announcement of the names on the internet [indicative and non-restrictive website of the Organizer and/or on social media (indicative and non-restrictive Facebook, etc.)]
(f) Waiver any judicial or extrajudicial action against the Organizer in the event that the latter deems that a Participant should be deleted from the Competition for the reasons stated in these terms of participation.
5.7. Cancellation of the Competition / Amendment of Terms / Liability:
5.7.1. The Organizer has the right unilaterally, without notice and at its discretion, to amend, revoke, extend or shorten the Duration of the Competition, to change the Prizes offered, as well as to modify or change the Terms of this (Competition) and the dates of participation, the draws and/or to cancel the Competition by posting a relevant announcement on the Organizer's Social Media page (Facebook: https://www.facebook.com/ShellStationsGRCY, Instagram: https://www.instagram.com/shellstations.gr/) and on https://www.Shell.gr. In the event that the Competition is cancelled, the Participants do not acquire any right against the Organizer, nor are they entitled or entitled to request its continuation or any compensation.
5.7.2. The Organizer bears no responsibility for any damage for lost entries or incorrect or incomplete data. Entries that do not comply with these terms will be excluded from the draw. If the Participant uses information that is untrue, inaccurate, out of date or incomplete or misleading, the Organizer bears no responsibility and the participant is solely responsible for the altered depiction of the participant's situation.
The Organizer reserves the right to exploit, without time or other limitation both for Greece and abroad, regardless of the way or the means of their exploitation, any form of content, including without any limitation the material that will arise according to the above, as well as any other element that may be commercially exploited and related to them and their participation in the Contest; for any purpose related to its activities, as well as for the purposes of advertising and promotion of its activities. The winners expressly and unconditionally declare by their participation that they do not retain any claim or financial claim of any kind for any form of remuneration or compensation from the Organizer and/or any third parties to whom the use and/or exploitation of the material will be granted by the Organizer. If required, the winners who will be drawn in the context of the Contest according to the above will sign a relevant declaration or any other document regarding the transfer of these rights according to the above.
5.7.3. After the End of the Competition, as well as the utilization of the Prizes as mentioned above, any obligation of the Organizer ceases to exist. The Organizer will not be subject to, nor will it undertake any other obligation towards the participants.
5.7.4. The Prizes that will be given in accordance with these Terms are provided for a reason stemming from the Competition and in the state in which they are and are located, excluding the application of the provisions on the liability of the seller or other provisions that establish liability regarding actual defects, agreed qualities, etc., towards the Organizer.
5.7.5. To the extent that exclusion of liability is permitted by law, the Organizer and any of its affiliates, employees and officers shall not be liable for any direct or indirect, positive or consequential damages, non-pecuniary damages, costs and expenses that may arise from any interruption, malfunction or delay or any other cause related to the Competition and/or the Prizes and their use; and shall not be liable to any winner, criminal or civil, to any winner or third party, for any accident that may occur and/or damage and/or harm, physical or material, that may be caused to them directly or indirectly related to the Prizes.
5.7.6. Furthermore, the Organizer bears no responsibility when, for reasons related to an incident that constitutes force majeure, it is unable to meet its obligations arising from these Terms.
5.7.7. Participants in the Competition agree that they must evaluate the content of the Competition and are solely responsible for their actions based on their participation in the Competition, including any decision they make to rely on the correctness, completeness and/or validity of the content of these Terms of Participation.
5.8. Trademarks - Intellectual Property:
5.8.1. The Participants have and do not acquire any rights whatsoever to the trademarks, names, indications, emblems and other insignia of the Organizer. It is prohibited to modify, publish, transmit, transfer, reproduce, distribute, present, link, download or otherwise exploit, in whole or in part, the content of the Competition in any way or by any means for commercial or other purposes, without the prior written permission of the Organizer.
5.8.2. The Organizer bears no responsibility for the information that each Participant fills in when registering in the Shell GO+ loyalty program or when updating his/her profile.
5.8.3. Participants must act lawfully and within the framework of these terms and user and business practices.
5.9. Other conditions:
5.9.1. Participation in the Competition presupposes unconditional acceptance of all these Terms, as amended from time to time, and entails the consequent waiver of any relevant claim on the part of each and all Participants of any nature against the Organizer.
5.9.2. These terms are governed by Greek Law. Any dispute relating to the Competition, which may arise in the future, shall be submitted to the exclusive jurisdiction of the Courts of Athens.
5.10. Personal Data and Processing of Personal Data of Participants and Winners
5.10.1. In the context of the Competition, the Organizer undertakes the processing of the necessary personal data of the participants, in order to enable their participation in the Competition as well as its communication with the winners.
More specifically, during the Competition, the only information collected by the Organizer until the stage of announcing the winners/runners-up is the number of the Shell GO+ card. Within the framework of the Competition, the Organizer will proceed to process it in order to validate the participation in the Competition and to enable the draw to be conducted. Those who have declared that they do not wish to receive commercial communication regarding Shell GO+ card competitions and those who have not registered a contact telephone number will be excluded from this processing.
Subsequently, the Organizer will process the personal data of the winners/runners-up, consisting of their name and telephone number, in order to contact them and inform them about the process of receiving their Prize.
The legal basis for the processing of the above personal data of the participants by the Organizer is the Organizer's obligation to fulfill its obligations arising from the terms of the Competition.
The processing of personal data by the Organizer is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), with the legislation in force from time to time and the instructions of the Personal Data Protection Authority.
The Participants retain the rights granted by law and in particular the right to information, access, correction and objection. Therefore, if any Participant wishes to know more about how their personal data is used, or if they wish to access, update, delete or correct the personal data declared, or if they wish to withdraw their consent, raise any objection to the processing of their personal data on legitimate grounds; or to be informed about the data processors, the Organizer may contact the Organizer on 2109476566 phone or by sending an email to the following address:: dpo@moh.gr.
Interested parties have the opportunity to be informed about the Organizer's policy regarding the protection of personal data at the link: https://www.shell.gr/en_gr/shell-go-plus/prosopika-dedomena.html. As well as the Shell GO+ Program Terms at the link: https://www.shell.gr/en_gr/shell-go-plus/oroi.html. Data subjects reserve the right to withdraw their consent to the collection and processing of their personal data at any time. Data subjects reserve the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).
5.10.2. Processing of the Winners' Personal Data by the Organizer:
We would like to inform you that in the context of the Competition, it is necessary to collect and process the personal data of the Participants, which are kept and processed by the Organizer in accordance with the General Regulation (EU) 2016/679 (GDPR), exclusively for the purpose of delivering the Prizes, and for the purposes of satisfying the legitimate interests of the Organizer and fulfilling its legal obligations (Article 6 par. 1 c and f of the GDPR); based on the legislation in force at the time. The personal data of the Participants will be kept by the Organizer exclusively for the above processing purposes and only to the extent and for the period of time that is absolutely necessary to serve each of the above purposes, either by themselves or through any other person they designate, who will act in their name, on their behalf and on their behalf; for the purposes of this Action, in accordance with the provisions of the GDPR. The personal data of the participants will not be used for purposes other than those mentioned above, nor will they be transferred to third parties, other than the processors, on behalf of the Organizer, who will provide the necessary services for the delivery of the Gifts.
6. The Spin to Win promotional gifts are in addition to the basic reward of the Shell GO+ program, i.e. the award of points made at Shell petrol stations for purchases of Shell V-Power fuel (points per litre) using the Shell GO+ card.
7. The duration of the offer is determined from Tuesday 01/04/2025 at 12:00 a.m. local time in Greece (Start of the promotion and the Competition) until Monday 30/06/2025 at 23:59 p.m. local time in Greece (End of the promotion) and may be modified at any time and in any way (extension or shortening) at the company's discretion. Members who have won spins during the promotion will be able to redeem them until Wednesday 15/01/2025 at 23:59 p.m. local time (Contest Ends).
8. Participation in the promotion presupposes the full, absolute and unconditional acceptance of the terms of participation.
9. The Promoter reserves the right to postpone or cancel the Promotion, and/or change its terms and dates at its sole discretion.
10. The terms of use and the terms of the data protection policy of the Shell GO+ program apply.
Coral S.A.
Shell GO+ Member Service Department: 210 9476566
ANNEX A
Skylines Tourism Companies MON.Ltd.
60 AMAROUSIOU CHALANDRIOU 15125
Tax Identification Number : 095660884 TAX OFFICE : AMAROUSIOU
TEL: 2106777779 MAIL anna@skylines.gr
(According to the Presidential Decree 339 / 1996 mandate of the EU Directive). Please read the terms and conditions of participation in our trips before registering. From the moment you book with our company, we consider that you have accepted the following terms:
Our Company, under the name "Skylines Tourist Enterprises MON.Ltd., based in Maroussi, 60 Marousiou Chalandriou Street with contact number 210 6777779, E-MAIL anna@skylines.gr is a member of IATA, operates as a travel agency and is nothing more than an intermediary between excursionists and transporters, organizing trips, either alone or in joint venture with other travel agencies or as an intermediary between other travel agencies as well as transport agencies. means, with the ultimate purpose of selling these organized trips to the traveler/excursionist. For this reason, the office is not responsible for cases of omissions and organizational weaknesses caused by third parties who mediate for the implementation of the program, as well as for any injuries, losses, theft, damage to luggage and objects or possible delays during the excursion or other adverse situations due to extraordinary circumstances or force majeure. Of course, both the conscientiousness and the responsibility and experience of the people of our office, result in us always making every possible effort to deal with all the above anomalies, in the best possible way.
GENERAL
The information, data and recommendations contained in the General Terms and Conditions of Participation have been checked by our office for their validity and accuracy, are of a general nature and are valid as they are, unless something more specific or different is stated in the program of each trip. The programs, including the current one, are valid for the period indicated therein. The information and details of the travel plans may change, due to extraordinary changes in circumstances. In this case, you will be notified immediately in the most appropriate way and therefore we should have all your contact details, for the declaration of which you are solely responsible. Any special wishes, needs or requirements of yours regarding your travel should be explicitly included in the contract, provided that they have been agreed upon and are feasible to be realized.
REGISTRATION - PARTICIPATION
The declaration of the winners must be made up to 1 month before the departure date at the latest, either by visiting our offices or the offices of our partners, or by mail (postal or e-mail), provided (in order to reserve seats on the specific trip) of unconditional acceptance and compliance with these General Terms. The right to participate in the trip is guaranteed by paying the full value of the trip and the related charges, unless otherwise specified in the relevant Contract. The party, who represents his/her family/company/team, has the obligation to inform all his/her travel companions represented by him about the details and conditions of the trip. Participants through a third party have the same obligations as the representative who registered them on the trip, and the travel agency makes available to them any relevant information, whenever requested.
The tourist services that will be provided to you are detailed in the Package Travel Contract that you will have to sign when your trip is selected and organized. In case your physical presence is not possible (booking mail, etc.) you will receive the Contract by e-mail. Our Tourist Organization bears no responsibility for the days and hours of operation of markets, museums and archaeological sites.
The trip includes the following and concerns the period 05/09/25 - 07/09/25.
** one (1) air ticket with direct flight from Athens to Milan (Malpensa Airport) with a suitcase of 20 kg
** three (3) nights in a double room for the use of a single room with breakfast, in a four-star hotel, of the Organizer's choice (Any city-hotel taxes that must be paid on the spot are not included.)
** Group transfer from the destination airport to and from the hotel, as well as to and from the event FORMULA 1 MONZA 2025 on Saturday 06/09/2025 and Sunday 07/09/2025.
** Race ticket (1) adults for Saturday and Sunday for Stand 8A
Any additional amenities such as seat reservation, upgrade, check in, extra baggage, individual transfers etc., are available at an extra charge that will be borne by the customer, if they cannot be covered otherwise.
OBLIGATIONS - RESPONSIBILITIES OF THE TOURIST ORGANIZATION
Our Tourism Organization has the obligation to coordinate and execute in the best possible way the trips it offers to travelers. However, having exhausted every possibility of foresight and care, it is not responsible for incorrect actions and omissions of third parties and their associates, as well as for emergency situations, such as covid cancellations, delays or changes of itineraries of the various means of transport (planes, ships, buses, trains, etc.) or in case of blockade ("embargo") of areas due to covid, terrorist acts, strikes and other causes of force majeure, as well as for any injuries, losses, theft, damage to luggage and objects or possible delays during the excursion or other adverse situations. Of course, both the conscientiousness and the responsibility and experience of the people of our office, result in us always making every possible effort. The Tourist Organization cannot predict or control any delays of charter flights or scheduled planes or ships for technical, meteorological or other reasons (and consequently travelers should not plan important personal activities or combine other travel, on the days of departures/arrivals).
Each trip of each program has a specific deadline for registration. This deadline is linked to corresponding time commitments by the travel agency to the airlines, hotels and other entities used to provide the services provided for each trip.
It is emphasized that the Tourist Organization is not in a position to foresee or control circumstances that are foreign to its sphere of influence and may lead to the cancellation of the trip or to damages due to non-execution or improper performance of the agreed travel services. Typical examples of such cases are: strikes, accidents, illnesses, epidemics, covid, organic disturbances due to local conditions, altitude, climate, due to meals not included in the travel program or due to inadequate hygiene conditions due to external factors, injuries or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic infections and any other emergency situation, or force majeure. In the above cases, our Tourism Organization bears no responsibility for the restoration of any damage caused by them, but will exhaust every effort to support and take care of the travelers in any way, without this constituting responsibility or obligation to cover the relevant extraordinary expenses, which should be covered, as in cases of force majeure, by the travelers themselves.
Reasonable complaints during the trip must be reported immediately and on the spot to the escort (or, failing that, to our Agency), and to the provider of the specific service, in writing. If the problem highlighted could not be resolved on the spot, after your return from the trip, you must submit any relevant complaint in writing to our office within 7 working days; together with any documents or other evidence you have to justify it. After the expiration of 7 days, our Tourist Organization has no obligation to respond to any demand. The Organization offers only the services mentioned in the descriptions of the package tours. Any optional benefits are available at an additional charge, provided that their implementation is finally possible. Our Organization bears no responsibility whatsoever for the optional benefits, which are mainly provided by local bodies.
OBLIGATIONS – RESPONSIBILITIES OF TRAVELLERS
On any organized trip, it is necessary to behave accordingly and to fully comply with the travel program and the instructions of the escorts or guides and to arrive on time at the places of gathering for the various benefits of the program (flights, transfers, guided tours, excursions, meals, etc.). If the traveler's delay or inconsistency results in the loss of a flight, excursion, transfer or any other service offered, the traveller must reconnect with the group at his/her own risk and expense, without the right to a refund for the service lost or for the entire trip, if he/she fails to reconnect. The Organization will make every effort to assist him, without having or assuming any obligation and responsibility.
You must be at the airports at least two (2) hours before your departure.
In the event that a traveler interrupts his/her trip by his/her own decision and is separated from the group, he/she is not entitled to any further services or compensation and the responsibility and expenses of any his/her travel outside the group are borne solely by his/her own. In the same way, our office bears no responsibility for package travel services that were not provided to the traveler through his own negligence or liability, due to his illness or sudden accident. Especially in the case of air carriers, it should be noted that it is not allowed to change the passenger's personal information, but only to cancel the existing booking and book a new seat; if this is possible on a case-by-case basis and at the appropriate cost. Our Tourist Organization bears no responsibility in case this is not possible, and the ensuing mandatory cancellation of the reservation will be made in accordance with the cancellation conditions provided herein or by the service providers. In the case of return or multi-way air tickets, it is not always possible to use individual parts of the ticket. The user should contact the travel organization immediately in order to be informed about the policy applied by each airline.
If the trip is interrupted, due to quarantine or any hospitalization of the participant or for any further preventive public health reason of either the destination country or any intermediate country, our company bears no liability whatsoever towards the traveler for not providing part or all of the agreed services, not having an obligation for any kind of compensation or replacement of a service not provided at a later time.
INSURANCE
The agency has concluded a Tour Operator Civil Professional Liability insurance policy, which covers any customer claims arising from the non-execution or improper execution of an organized trip. It also covers the case of insolvency or bankruptcy. Our customers who participate in the organized excursions are insured with the Insurance Company for Civil Liability Tour Operators. For all participants in the organized excursions, the agency offers optional additional travel life and personal accident insurance. An organized trip, according to Presidential Decree 339, is a predetermined combination of at least two of the following elements, namely, transportation, accommodation, other tourist services not complementary to transportation or accommodation that represents a significant part of the package trip provided that the provision in question exceeds 24 hours or includes one overnight stay.
HOTELS-ACCOMMODATIONS AND OTHER MEANS OF TRANSPORT
All information regarding the categorization or classification of hotels and accommodations mentioned in our package travel programs is in accordance with the applicable legislation of each country for the tourist classification of hotels and accommodations, which may vary from country to country. The rooms of most hotels accommodate two beds or one semi-double. Rooms are usually delivered by the hotel between 16:00 and are available to the guests until 10.00 ́ on the day of departure (depending on the policy of each Hotel). In case you wish to enter the room earlier or depart later, you will have to pay the relevant fee (subject to availability). If, due to unforeseen difficulties, the tour operator is forced to change a hotel to another of the same or higher category, the Travel Organization is not obliged to pay any other compensation to the travelers.
In case of late arrival at the hotel, after the day or time of the scheduled arrival of the traveler, and if the traveler has not informed the hotel in time, the traveler has the right to cancel the reservation and make the room available for the entire period of the reservation, if requested.
In the event of overbookings, our Organization will attempt to replace the room with another hotel room of the same category or, if this is not possible, with a hotel room of a lower category and will return to the customer the resulting dispute, without our Organization bearing any further responsibility or obligation.
Airlines, for their own reasons, sometimes charter planes from another airline for their own flights. This is not a reason for the cancellation of the trip by the customer or for claiming any compensation.
We recommend that you do not leave exposed and constantly monitor all your personal belongings (e.g. mobile phones, etc.) in any place (hotel, ship, plane, etc.). Especially in hotels, it is international practice not to take responsibility for money or valuables left in the room. For such cases there are often small safes.
PASSPORTS, VISAS AND HEALTH FORMALITIES
For your trip in Greece and abroad, you will need:
Identity Card issued within the last 10 years and/or
Passport valid until the end of your trip.
Your trip outside the European Union requires:
Passport valid and with an expiration date of more than 6 months from your return.
Our Tourist Organization provides all the necessary information, regarding the travel and other documents required for Greek nationals, for each trip and destination and their issuance and/or visa, but (even if it provides some assistance in the relevant procedure) is in no way responsible for any non-issuance or non-visa of these by the competent authorities, to which the traveller must apply, nor is he responsible in the event that the validity of the visa is shorter than the duration of the trip (i.e. the dates do not coincide) or in the event that a couple of travellers have different nationalities from each other, outside of Schengen. In particular, nationals of other countries, who are holders of foreign passports, must inform the tourist office about this and apply themselves to the consular authorities of their country, as well as of the countries they will visit, in order to check whether they need an entry visa or any other documents for the countries they will transit through or to which they will travel. as well as for their re-entry into Greece or the country from which they started. Failure to ensure the timely issuance or validation of your travel documents does not justify the cancellation of your participation in the trip without a cancellation fee. Each traveler is responsible for the validity and validity, securing and safekeeping of his/her travel documents required for his/her travel. The traveler is responsible for safekeeping the tickets and in general all travel documents throughout the trip.
In any case, our office bears no responsibility if the local authorities do not accept their entry into their country or the air carrier does not allow them to enter the flight
The traveller is obliged to comply with national provisions and regulations as well as the instructions of the national authorities. Our Organization bears no responsibility in case the traveler faces criminal prosecution, is summoned to appear before an authority, is arrested by the local authorities, etc.
Our Agency provides all the information on any necessary vaccinations or other pharmaceutical precautions for tropical or other epidemic areas. Due to the confidentiality of medical personal data - sensitive personal data - the responsibility for contacting the relevant health authorities lies solely with the traveller himself. The traveller is obliged to be informed in good time by the local health offices of the health regulations of each country, as well as of the vaccines or medicines that may need to be obtained. Customers who have health problems or are pregnant should obtain their doctor's consent to travel by providing a medical certificate or solemn declaration that they can travel safely. Our Organization bears absolutely no responsibility for illness, injury, loss of life, accident or other health emergency during the trip. In the event of such an event, the Organization will try to assist the victim as much as possible, but it is not obliged to cover any absolutely relevant expenses and change the travel schedule, which will continue smoothly.
BAGGAGE
Baggage is carried under the responsibility and care of its owners, regardless of whether or not there is an escort of representatives of our Organization. In case of damage or loss, the respective international treaties apply to each means of transport and to the hotels and the liability in this case is limited to the provisions of these treaties. Our Organization bears no responsibility for the contents of the baggage.
For this trip, 1 piece of baggage of 20 kg per customer has been invoiced and calculated. Baggage may be added at an additional cost and a seat reservation may be requested if the airline allows it. In case additional costs arise, due to a higher weight of baggage than allowed, these are borne exclusively by the traveler and are paid on the spot at the airport. It should also be noted that airlines only allow one small piece of hand luggage (approx. 50x40x25) in the passenger cabin. The traveler is obliged to comply with the instructions, regulations and general policy of the airline on the subject of excess baggage, for which the airline is solely responsible and therefore the Organization bears absolutely no responsibility for this. In case of damage or loss, the IATA Regulation applies.