{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Shell GO+ Member Service","text":"\u003Cp\u003EIf you have any questions, please see the "FAQ" below or in the app.\u003C/p\u003E\r\n\u003Cp\u003EFor immediate contact, call +302109476566 or fill out the \u003Ca href=\"https://oneshell.formstack.com/forms/el_gr_contact_us\"\u003Econtact form.\u003C/a\u003E\u003C/p\u003E\r\n","links":[{"name":"Shell GO+ Member Service","value":"https://www.shell.gr/en_gr/shell-go-plus/faqs.html"}],"image":{"src":"https://www.shell.gr/en_gr/shell-go-plus/shell-go-plus-faqs/_jcr_content/root/metadata.shellimg.jpeg/1745315479514/energy-image.jpeg","alt":"Υπηρεσία Εξυπηρέτησης Μελών Shell GO+","width":5729,"height":3236}},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.gr/en_gr/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.gr/en_gr.html"},{"name":"Shell GO+","value":"https://www.shell.gr/en_gr/shell-go-plus.html"},{"name":"FAQ","value":"https://www.shell.gr/en_gr/shell-go-plus/faqs.html"}]},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeaderBanner","color":"semitransparent","model":{"title":"Shell GO+ Member Service","text":"\u003Cp\u003EIf you have any questions, please see the \"FAQ\" below or in the app.\u003C/p\u003E\r\n\u003Cp\u003EFor immediate contact, call +302109476566 or fill out the \u003Ca href=\"https://oneshell.formstack.com/forms/en_gr_contact_us\" target=\"_blank\"\u003Econtact form.\u003C/a\u003E\u003C/p\u003E\r\n","image":{"src":"https://www.shell.gr/en_gr/shell-go-plus/shell-go-plus-faqs/_jcr_content/root/main/section/page_header.shellimg.jpeg/1745857478950/energy-image.jpeg","alt":"Υπηρεσία Εξυπηρέτησης Μελών Shell GO+","width":5756,"height":2520}},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section/page_header"}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item","model":{"title":"How do I become a member of Shell GO+?","text":"\u003Cp\u003EDownload the Shell GO+ app, link your card or get new ones and discover all the ways to win.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/shell-go-plus-app.html\"\u003EShell GO+ app\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1296848860","model":{"title":"How do I find out my Shell GO+ points I've earned?","text":"\u003Cp\u003EDownload the Shell GO+ app, connect your card and see your points instantly or call +30 2109476566 (dial 1 and again 1).\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/shell-go-plus-app.html\"\u003EShell GO+ app\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1032266937","model":{"title":"Do my points expire, and if so, when?","text":"\u003Cp\u003ECoral S.A. reserves the right to cancel cards that have been inactive for more than 1 year and to delete the points corresponding to them. It also reserves the right to delete points on cards that have not made a redemption in the last 36 months. See more in the terms of the program.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb style=\"font-size: 0.8125rem;\"\u003E\u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/terms-shell-go-plus-greece.html\"\u003EShell GO+ Terms and Conditions\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_797417629","model":{"title":"How do I earn more points?","text":"\u003Cp\u003EEarn up to x4 points per liter with Shell V-Power fuel, extra points for purchases of products or services from petrol station stores and multiply the points you earn, through exclusive partnerships and offers of the program.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb style=\"font-size: 0.8125rem;\"\u003E\u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus.html\"\u003ESee how you win\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_755687415","model":{"title":"How do I declare or change my details?","text":"\u003Cp\u003EYour details are entered when you log in to the Shell GO+ app. You can change them through the \"My Account\" tab in the app's menu, by selecting the \"pencil\" icon or by contacting member service (+302109476566 or via the \u003Ca href=\"https://oneshell.formstack.com/forms/en_gr_contact_us\"\u003Eform\u003C/a\u003E).\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_134439636","model":{"title":"How do I change the card I have linked to the app?","text":"\u003Cp\u003EFrom the \"My Account\" section from the app menu, select \"Disconnect Card\" via the icon at the top right. Then you can connect another card.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1978563655","model":{"title":"Can I have more than one card in the app?","text":"\u003Cp\u003E \u003C/p\u003E\r\n\u003Cp\u003ENo. However, you can contact the member service (+302109476566 or through the \u003Ca href=\"https://oneshell.formstack.com/forms/el_gr_contact_us\"\u003Eform\u003C/a\u003E) and request that more than one card be linked to your account to update the same points balance.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1782403539","model":{"title":"Can I have the same card on two mobile devices?","text":"\u003Cp\u003EYes, if you use the same phone number when logging in to the app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1489805834","model":{"title":"How do I transfer my points to another member?","text":"\u003Cp\u003EIn order to ensure the integrity of the request, you will need to send your request through the contact \u003Ca href=\"https://oneshell.formstack.com/forms/el_gr_contact_us\"\u003Eform\u003C/a\u003E, attaching a photocopy of the ID, stating the number of the card where the points will be transferred and specifying whether you want their total or partial transfer.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1550520616","model":{"title":"What can I do with my points?","text":"\u003Cp\u003EVisit the nearest Shell petrol station, redeem points and instantly get the gift you want or enter the allsmart.gr and see how your points become gifts or discounts.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003E\u003Ca href=\"https://issuu.com/smartclubgreece/docs/allsmart24\" target=\"_blank\"\u003EGift List\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003E\u003Ca href=\"https://www.allsmart.gr/\" target=\"_blank\"\u003Eallsmart.gr\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_908337542","model":{"title":"When are points awarded for heating oil purchases?","text":"\u003Cp\u003EPoints are awarded within 5 working days from the date of delivery of the heating oil. For more information, contact the central heating office 18330. For the prefecture of Attica, +30210 2852071 also applies.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_766984960","model":{"title":"When are points awarded from offers with partner companies?","text":"\u003Cp\u003EPoints using the code DEALS FOR YOU are awarded on the next business day, provided that the Shell GO+ card has been correctly declared when redeeming the code at the petrol station.\u003C/p\u003E\r\n\u003Cp\u003EPoints from the Αnytime x2 offer or the cooperation with nrg are awarded within the next month.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_380045852","model":{"title":"How do I find the nearest Shell GO+ service station?","text":"\u003Cp\u003EEnter the Shell GO+ app, select the \"Petrol Stations\" tab, select the one you are looking for from the filters and navigate to the nearest petrol station.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_733832157","model":{"title":"How can I be informed about news or offers?","text":"\u003Cp\u003E1. Log in to the Shell GO+ app, state in the \"My Account\" section that you want to receive news and updates from us\u003C/p\u003E\r\n\u003Cp\u003E2. Make sure push updates are active on your device\u003C/p\u003E\r\n\u003Cp\u003E3. See the offers and messages in the respective sections of the app menu\u003C/p\u003E\r\n\u003Cp\u003E4. Follow us on Social Media \u003Cb\u003E\u003Ca href=\"#\"\u003E@shellstations.gr.\u003C/a\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1329798345","model":{"title":"How do I upgrade my GO+ card to Shell V-Power?","text":"\u003Cp\u003EWith purchases of 200 liters of Shell V-Power fuel per calendar quarter, your card is automatically upgraded to the app and you can earn up to 600 additional points per quarter.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_478232724","model":{"title":"How do I find the new Shell GO+ reward features?","text":"\u003Cp\u003ELog in to the Shell GO+ app, select the \"Rewards\" tab and discover more ways to win, through games, contests and unique promotions.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1832317285","model":{"title":"How many trades can I make per day?","text":"\u003Cp\u003EYou can make up to three (3) transactions per day and up to eight (8) transactions per 7 days, to collect points, using your Shell GO+ card at Shell petrol stations.\u003C/p\u003E\r\n\u003Cp\u003ESee more in the terms of the program.\u003C/p\u003E\r\n\u003Cp\u003E\u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/terms-shell-go-plus-greece.html\"\u003E\u003Cb\u003EShell GO+ Terms and Conditions\u003C/b\u003E\u003C/a\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_132472354","model":{"title":"How can I be informed about the terms of the program and the processing of personal data?","text":"\u003Cp\u003ESee the Terms of the program: \u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/terms-shell-go-plus-greece.html\"\u003Elink1\u003C/a\u003E and the\u003C/p\u003E\r\n\u003Cp\u003EPersonal Data Processing Information: \u003Ca href=\"https://www.shell.gr/en_gr/shell-go-plus/personal-data-processing-notice.html\"\u003Elink2\u003C/a\u003E or contact the member service regarding your request (+302109476566 or via the \u003Ca href=\"https://oneshell.formstack.com/forms/en_gr_contact_us\" target=\"_blank\"\u003Eform\u003C/a\u003E)\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_3894902","model":{"title":"Where can I find the coupons I have earned?","text":"\u003Cp\u003ELog in to the Shell GO+ app, select the \"My Coupons\" section from the menu and see all the active coupons and their terms of use. To redeem it, show the voucher barcode at a Shell petrol station or the partner company.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_680795350","model":{"title":"How can I share my opinion and win?","text":"\u003Cp\u003ELog in to the Shell GO+ app, select the \"My Opinion\" section from the menu and select the transaction you want to evaluate from the history. Share your experience with us and earn 50 points for up to 2 completed questionnaires per month.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list/list_item_1933187581","model":{"title":"Can I earn points in another country?","text":"\u003Cp\u003EShell GO+ cards issued in Greece are also accepted at selected Shell petrol stations in Cyprus. Accordingly, Shell GO+ cards issued in Cyprus are also accepted in Greece.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942/list","model":{}}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main/section_1000264942","model":{"title":"FAQ"}}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.gr/en_gr.html"},{"name":"Shell GO+","value":"https://www.shell.gr/en_gr/shell-go-plus.html"},{"name":"FAQ","value":"https://www.shell.gr/en_gr/shell-go-plus/faqs.html"}]},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.gr/en_gr/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Shell GO+ Member Service","text":"If you have any questions, please see the \"FAQ\" below or in the app.\r\nFor immediate contact, call +302109476566 or info@shell.gr.","links":[{"name":"canonical","value":"https://www.shell.gr/en_gr/shell-go-plus/faqs.html"},{"name":"errorUrl","value":"https://www.shell.gr/en_gr/error.html"},{"name":"hierarchy","value":"en_gr/shell-go-plus/shell-go-plus-faqs"},{"name":"homeTitle","value":"Shell Greece"},{"name":"homeUrl","value":"https://www.shell.gr/en_gr.html"},{"name":"locale","value":"en-GR"},{"name":"title","value":"Shell GO+ Member Service | Shell Greece"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell website."},{"name":"themeMode"},{"name":"lastModified","value":"2025-09-30T13:12:39.059Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"},{"name":"alternate","children":[{"name":"el-GR","value":"https://www.shell.gr/el_gr/shell-go-plus/faqs.html"}]}],"image":{"src":"https://www.shell.gr/en_gr/shell-go-plus/shell-go-plus-faqs/_jcr_content/root/metadata.shellimg.jpeg/1745315479514/energy-image.jpeg","alt":"Υπηρεσία Εξυπηρέτησης Μελών Shell GO+","width":5729,"height":3236}},"id":"/content/shell/countries/greece/en_gr/shell-go-plus/shell-go-plus-faqs/jcr_content"}